PDR Finesse Tools homepage

PDR Finesse Tools, Inc – E-Commerce Redesign

PDR Finesse Tools, Inc. was founded in 2007 by Ike Rhoades in Ava, MO. After a long and successful career as an autobody technician and body shop manager, Ike’s dream was to develop the strongest and highest quality paintless dent repair tools in the industry and involve his family to create a lasting legacy. Under his leader leadership, the PDR Finesse family pioneered the adjustable handle tools and revolutionized the sharp tool movement. The PDR team came to Pitt Technology Group initially to troubleshoot their previous e-commerce site. 

After an in-depth investigation of the website our team found:  

  • Misconfigurations affected their workflow and revenue stream. 
  • The E-commerce platform was not easily customizable for our client. 
  • Their website host was unreliable, causing site outages and hindered the online shopping experience.

After configuring their order statuses, automated order email notifications, and shipping calculation settings, the owners reported back saying the changes saved them extra manual hours from their workflow.

Another thing apparent was their e-commerce platform was a one-stop-shop and the storefront was not easily customizable for our client. We recommended them to have us migrate their store to a more reliable and intuitive e-commerce platform and for our developer to give their online store a facelift.

With the guidance of our project manager and in-depth communication with the developer, the client got to be highly involved in the migration, redesign, and configuration processes.  It is important to PTG to establish a close professional relationship with our customers, as we respect our clients’ feedback to ensure we achieve the goals they desire for their business. 

Some additional items that were on PDR Finesse Tools, Inc’s wishlist for a seamless e-commerce experience:

  • Shoppers could do guest checkout or save their info to an account,  
  • Automated shipping tracking notifications,  
  • No stock management,  
  • Secure payments via Paypal or credit card, 
  • Custom contact forms – one in which shoppers could request a custom tool to be built to specific standards,
  • Responsive on different devices (website can be viewed on differently-sized screens,) 
  • And a dashboard that easily integrated with their warehouse packing/shipping workflow.

The owners of PDR Finesse Tools, Inc. commented they felt less stress knowing we were taking care of the tech side of the business and were enthusiastic with the outcome of their new e-commerce website. 

geek foundation

Geek Foundation

Pitt Technology Group partnered with Community Foundation of the Ozarks was excited to announce another recipient of the COVID-19 Agency Technology Assistance Grant to The Geek Foundation.

The Geek Foundation is an innovative nonprofit providing free interactive education, resources, and support to future tech professionals, enthusiasts, and especially to those who make the tech industry more diverse.

With this $3,500 grant, Pitt Technology Group provided and configured 25 Amazon Fire Tablets that will enable The Geek Foundation to better facilitate content delivery and video conferencing. These tablets will help improve access for all those who have an interest in computer programming, IT, and maker technologies in our community. 

SeniorAge logo

SeniorAge Area Agency on Aging

Pitt Technology Group partnered with Community Foundation of the Ozarks to announce another recipient of the COVID-19 Agency Technology Assistance Grant to SeniorAge Area Agency on Aging.

SeniorAge plays a key role in planning, developing, coordinating, and delivering a wide range of service and support that prolongs independent, meaningful life at home and within our community.  

Pitt Technology Group provided and installed a Video Conference System at their headquarters, along with a remote site system.  This totaled in a $10,190 investment upgrade.  SeniorAge is tasked with assisting 17 counties throughout our territory in Southwest Missouri.  These new video conference systems will certainly help their programs and services become more successful throughout our Ozark community.  

AIDS Project of the Ozarks logo

Aids Project of the Ozarks

AIDS Project of the Ozarks was another recipient of the COVID-19 Agency Technology Assistance Grant, which was a partnership between Pitt Technology Group and Community Foundation of the Ozarks.

APO is a non-profit community-based organization serving a 29-county region in SW Missouri providing medical, testing, and educational services to their clients and their families. 

With the $11,440 grant, Pitt Technology Group provided and installed a Video Conference System in their mobile RV unit.  The technology enabled APO to teleconference with medical professionals that can better serve clients in remote areas.  Also, PTG upgraded their existing main office conference room with an improved video conferencing system to better support the clients within our community.  

The Creamery Arts Center

The Creamery Arts Center

In June of 2020, the Springfield Regional Arts Council (SRAC) contacted Pitt Technology Group for help with fixing and finalizing their internet services at the city’s central arts hub, The Creamery.


The SRAC’s physical offices were temporarily closed due to the COVID-19 pandemic, leaving a handful of employees to work remotely. The technology issues were immediately apparent, and the Arts Council had to purchase new laptops and go through the hurdle of internet setup and integration.


It was found that an old server held all of the Arts Councils’ files, resulting in regular crashes due to battery backup issues, and was stored in a very public place that often caused even more headaches. Moreover, when SRAC wanted to upgrade the building with new cabling, install a new internet provider, and connect their phones, the City of Springfield’s responsibilities stopped after internet purchase and phone delivery. The Springfield Regional Arts Council and the tenants of The Creamery were left with phones and an internet provider they did not know how to operate. Enter Pitt Technology Group.


We first helped by installing a trusted central network, which solved the common issue of tenants stepping on each other’s feet while working without wireless boundaries. Not only did we replace their entire wireless system, but we added new cabling where necessary, set up their phones, and helped install a Firewall for proper network separation. Now, with new services installed by Pitt, members of The Creamery and SRAC are able to enjoy their own virtual network that is unaffected by others, secures their data, and does not crash.


The Creamery is a vital hub that helps elevate the services the Regional Arts Council can provide to Springfield. That’s exactly why we installed and continue to manage their infrastructure and internal network for free, and ensure their data stays safe and secure. Thanks to previous business relationships with each organization, PTG was able to seamlessly help complete the goals of SRAC to provide the community with arts opportunities and experiences. Between the responsibilities of the City of Springfield as well as the SRAC, Pitt Technology Group filled the gaps of equipment and technology services to help the Ozarks better enjoy the arts. 

Drew Lewis Foundation logo

Drew Lewis Foundation

Pitt Technology Group partnered with Community Foundation of the Ozarks was excited to announce another COVID-19 Agency Technology Assistance Grant to the Drew Lewis Foundation.

The mission of Drew Lewis Foundation is to educate, empower, and support under-served families through personalized programs and coaching to build resilient communities. 

Pitt Technology Group, with the help of our friends at Graybar, provided an additional $19,050 for Infrastructure Data Cabling and a Video Conference System that was installed at The Fairbanks headquarters.  This enhanced the tools DLF previously used in providing individuals and their families a better quality of life in the urban Grant Beach neighborhood. 

Jeff City Emergency Operations Center

Jefferson City Emergency Operations Center

Pitt Technology Group was contacted by Jefferson City to design and install a full audio video system for their Emergency Operations Center. PTG designed a system that would allow the end user to display content on any display (projector or TV) as needed. AV wall plates were installed for users to plug in their devices at various points in the room and display their content to a selected display as needed. There are two laser projectors that display content onto two 159″ permanent screens hanging on the front wall, while six- 65” 4K TVs with tilting wall mounts were placed around the room, along with nine- 55″ TVs that were installed at the front of the room to be used as a video wall.

A Crestron control system was integrated to provide end users the ability to display from their personal devices to appointed displays.  Two- 20x optical zoom cameras were installed at the front and rear sections of the room.  To complete the system, we ran all the video through a streaming and recording device for online access and reviewing needs.

A local computer was located at the front of the room for the client to use during meetings and to run video as needed. Two- 10″ touch panels were installed at the podium and the entrance of the room to control all devices and change configurations to each display, video wall, cameras, and audio in the room.

A full audio system – that includes two- 2’x2′ ceiling microphones, was installed for audio needs.  Sixteen- 8″ in-ceiling speakers were mounted throughout the room to provide excellent audio coverage for all participants. A 2-channel 260-watt amplifier was installed in the AV rack to run the audio speakers within the room.  A 8×8 digital signal processor was used for controlling all audio in the room.  Finally, we added a 52-port POE+ switch, coupled with UPS and power conditioners, which provides power to all the needed devices.

salon service group building

Salon Service Group

Salon Service Group is a salon product distributor for licensed cosmetologists that supports locations across 11 states. As they continued to expand they needed IT solutions that would allow retail branches to quickly, easily, safely, and consistently send transaction information to the primary data center in Springfield, Missouri. That’s where our IT management team came in.

BBFI app dashboard

Baptist Bible Fellowship International – Automating Expenses

Baptist Bible Fellowship International (BBFI) was looking for an easy solution for their missionaries worldwide to have the ability to easily input and track their expenses, mileage, and other financial reporting obligations that are needed for tax purposes. So, we built the app, MyQReport, which provides its users the ability to enter and track various financial transactions. The app makes it an easy process for its users to photograph receipts and log multiple transactions with ease – literally making the process fast and accurate.

Coca Cola conference room

Coca Cola – Modernizing Spaces

The Ozarks Coca-Cola Dr. Pepper Bottling Company contracted us to design and implement an Audio-Visual (AV) System for their new training room, located within their new warehouse being built at their Springfield HQ. This AV system consists of a laser projector, audio-conferencing room microphone, and a PTZ USB Video Conference Camera. The AV system is fully and easily controlled via a Crestron Touch Screen Control System. Presenters will have the choice of using a handheld mic or lavalier, as well as being able to seamlessly display their content using the Crestron Wireless Presentation Device. Sound is reproduced using multiple pendant speakers for a surround-sound experience. This system provides a great environment to best train the Coca-Cola team.

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